Terms and conditions Hertz Mexico

The indicated prices include VAT.

The approximate rental total is based on the information provided at the time of making your reservation. The driver must present a valid credit card with sufficient available balance, a valid driver's license and an official identification at the time of opening the contract. At the time of making the reservation valid, the opening of the lease must be signed, and a deposit charged to the credit card must be granted, as a guarantee of the faithful and punctual fulfillment of each and every one of its obligations acquired in the Lease Agreement.

You can purchase additional services that you can choose at the time of rental, such as refueling, LDW protection for the vehicle, baby seats, etc., ask our representatives, they will gladly give you the details.

If you require an additional driver, it is necessary that the person is present at the time of opening the contract, be of legal age (fees apply if you are under 25 years of age), have a valid license and an official identification with the in order to be registered as an authorized driver.

The minimum age to rent or drive one of our units is 18 years old, there will be an additional charge if the driver is between 18 and 24 years old. In case of return of the vehicle after the return time indicated in the reservation, additional charges will apply for the time exceeding the return date, according to the current public rate displayed in public view at the return location.

The minimum rental period is one day.

The price of your reservation includes the services mentioned in this reservation, and Civil Liability Protection Coverage against damages to third parties up to $700,000.00 National Currency, as well as local fees and VAT. Inclusion of coverage, local fee and VAT, does not apply to CBX (Cross Border Xpress). Any Protection Coverage and Services that are not mentioned as included in this reservation have an additional cost according to the current public rate displayed in public view in the location of delivery of the Unit. Protection limits and deductibles apply in some protection coverage, applies to all Hertz AVASA locations in the Mexican Republic.

Your reservation is to take and return the car in the city and office according to what is indicated in this confirmation, if you decide to deliver it in a different office than the one agreed, there may be additional charges, ask our representatives. The leased vehicle may not leave the limits of the Territory of the Mexican Republic, without prior consent. In order to go to the United States, in addition to prior consent, it is required to contract a special protection coverage that must be contracted at the time of opening the Contract according to the current public rate displayed in public view in the locality. unit delivery. There is no consent and it is forbidden to leave the Mexican Republic through the southern borders of the Mexican Republic (eg Guatemala and Belize). We inform you that we do not accept cash in any of the Hertz AVASA offices, your credit cards are welcome and accepted as a form of payment.

Payment by debit card will only be accepted if you arrive at the airport on a flight the same day you request the opening of the contract and only for offices located in airports, it will not be valid in any other situation. If you require payment by debit card, you must show your boarding pass and the return ticket, these documents must be photocopied and attached to the contract file, they can be returned at the closing of the contract, at the time of making your reservation you will be notified of the documentation that must be presented at the counter. If you want this payment method, you must NOT have a permanent address in the city where you rent the car with a debit card and the guarantee deposit will be made up of the amount of the rent plus $5,000.00, it applies to certain authorized categories (A6, B6, C6, C, D, T2) and rates, regardless of the protection included. Corporate rate CDP accounts are NOT subject to these measures.

At Hertz Mexico pets are welcome. To help preserve the cleanliness and care of the vehicle when traveling with pets, customers can reserve the Pet Kit at Pet Friendly branches. The foregoing does not exempt the user from the obligation to deliver the clean vehicle at the end of the rental. The delivery of a dirty vehicle will generate an extra fee for deep cleaning. Check and learn about our Pet Friendly branches at https://www.hertzmexico.com

Rights and obligations of the parties

The contracting parties recognize compliance with all the provisions of this contract as enforceable rights, regulating their consent by the observance of the following obligations:

In compliance with this contract, the lessor agrees to:

(a) Deliver the leased vehicle in optimal conditions of use, considering the fuel necessary for this purpose; the day, time and place agreed by the parties.

(b) Receive the vehicle with the same level of fuel with which it was delivered to the lessee, in accordance with what is indicated by the fuel gauge of the leased vehicle and which will be established in the Annex to this instrument. In the event that the Renter does not return it with the same amount of fuel, he will pay the lessor the cost of the missing fuel at the market price plus the charge for the refueling service indicated in the Annex.

(c) To receive the leased vehicle, indicating to the lessee, if applicable, that the vehicle is received to their full satisfaction; Otherwise, you must state in the act of reception the reasons for your proceeding.

(d) Return to the lessee, within the time stipulated for this purpose, the amount granted as a guarantee deposit under the terms established in the eighth clause of this contract.

For the purposes of this contract, the obligations of the lessee are:

(a) Pay the lessor the agreed rent of the leased vehicle in a timely manner, without payment requirement and under the conditions established in this contract.

(b) Drive, at all times, the leased vehicle, under the protection of the respective license, granted by the competent authorities; respecting the Traffic Regulations and Laws at the Federal, Local or Municipal level. The lessee must only allow the people who are expressly authorized to do so in the Annex to this contract to drive the leased vehicle.

(c) Not drive the vehicle while drunk or under the influence of drugs.

(d) Not make use of the vehicle for profit, nor sublet it.

(e) Do not use the leased vehicle to tow trailers and do not overload it, using it according to its resistance and normal capacity.

(f) Keep the vehicle in the state you received it, except for normal wear and tear from use.

(g) Do not drive or transport explosive or flammable materials, drugs or narcotics inside the vehicle.

(h) Pay the amount of the sanctions that were imposed for violation of the Traffic Regulations or any other, even after the term of the contract has concluded, if the infraction originated during the time in which the leased vehicle was available to the tenant.

(i) Not to use the vehicle in a manner different from what was agreed, nor in any way that implies damage to the vehicle for driving it improperly, for making it travel on roads that are not suitable according to the characteristics of the car or for participating in races or other tests. . Nor can you drive it on roads that are flooded.

(j) Do not sublet the vehicle under this contract to third parties without the prior consent of the lessor.

(k) Provide the lessor with truthful information and original documentation for the purpose of entering into this contract.

(l) Periodically check the oil levels in the engine, the water in the radiator, and check the air pressure in the vehicle's tires. Do not make any repairs to the vehicle, except with the prior authorization of the lessor

General Terms and Conditions of the Promotion

“TRAVEL FURTHER WITH YOUR MASTERCARD® AND HERTZ®”

These are the Terms and Conditions under which the promotional activity 'TRAVEL FURTHER WITH YOUR MASTERCARD® AND HERTZ®' (hereinafter 'the Promotion') will be developed and carried out. Any person wishing to participate (hereinafter 'The Participant') acknowledges and accepts that the development and realization of this promotional activity will be subject solely and exclusively to these Terms and Conditions.

This Promotion is organized by Alquiladora de Vehículos Automotores, S.A. de C.V. ('AVASA'), with the address for the purposes of this Promotion located at: Boulevard Manuel Ávila Camacho No. 175, 5th Floor, Col. Polanco, Section I, Miguel Hidalgo Mayor's Office, Postal Code 11510, Mexico City, Mexico (hereinafter the 'Organizer') and sponsored by Mastercard International Incorporated (hereinafter 'Mastercard').

FIRST: PROMOTION MECHANICS:

a) The Promotion consists of obtaining a 40% discount on the public time and mileage rate for domestic rentals (rate includes insurance with a 20% deductible and third-party damages) when paying with any Mastercard credit and/or debit card.

b) The Promotion is valid for prepaid reservations made through the website: https://www.hertzmexico.com/mastercard/

To redeem these benefits mentioned in sections a) and b), the following conditions and restrictions apply:

Promotion valid from September 1st, 2024 to September 1st, 2025.

Applies to categories D, F, and Q4 in time and mileage.

CDW (Collision Damage Waiver): Damage coverage with a 20% deductible of the car's value, applicable in case of accident or collision, third-party liability up to $700,000.00 MXN for their assets.

Minimum rental period of 1 day.

Applies to all Hertz AVASA locations in Mexico.

Car rental reservation must be made at least 2 hours in advance.

Coverages are optional and additional.

This benefit cannot be combined with any other promotion, discount, or negotiated rate.

Customer must present credit card, valid driver's license, and official identification. In case of using the INE (National Electoral Institute) card, this document and the driver's license must be from the same state.

SECOND: PROMOTION VALIDITY:

The Promotion is valid for rentals made during the period from September 1st, 2024 to September 1st, 2025. The Promotion is subject to car availability.

THIRD: MODIFICATION OF TERMS AND CONDITIONS:

To the extent permitted by Mexican legislation, and if deemed necessary and/or at the discretion of the Organizer, the Organizer reserves the right to expand, modify, and/or clarify the scope of these Terms and Conditions, and/or any procedures, which will be communicated through the channels where the Promotion is published. The Organizer's decisions are final and binding on all matters arising from or not covered in these Terms and Conditions regarding this promotion.

FOURTH: PROMOTION AREA:

National level.

FIFTH: APPLICABLE LAW:

This Promotion shall be deemed issued in accordance with the laws of the United Mexican States. In the absence of express provision in these terms and/or for the purposes of any interpretation required, participants agree to be bound by the interpretation and decisions of the Organizer and/or, where applicable, current regulations, with jurisdiction lying with the courts in Mexico City.

SIXTH: DISCLOSURE:

These Terms and Conditions are available for consultation during the Promotion period at https://www.hertzmexico.com/mastercard/

For any questions regarding this promotion, please contact the following email address: atencionaclientes@avasa.com.mx or call 55 9128 9000.