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Support and assistance

At Hertz Mexico, your satisfaction is the priority for us.

Hertz Mexico

At Hertz Mexico, your satisfaction is the priority for us. We are at your disposal to help you solve any problem or doubt related to our services.

Reserve here
Where do you pick up your vehicle?
10:00 AM
Discount code applied:

Follow up on your support request

In the following link you can track the status of your request. When you contact us you will be provided with a folio number and password. Fill in the required fields and you will be able to check the status of your request, which can be open or closed.

Application tracking Application tracking Application tracking

Hertz customer service follows up on your request

The Hertz customer service team keeps an eye on you getting to your destination safely. In turn, if you require clarification, contact us by phone or message. You can also make your request for help, receive a folio, the password and view the status whenever you want.