Contact us if your concern is not in the FAQ
The Hertz Frequently Asked Questions section is at your disposal to inform you about those aspects that intrigue users. Consult it and discover relevant factors to ensure a successful trip. If your concern is not in any of the questions, then contact us and free yourself from doubts
You can make your reservation online on any electronic device, by phone at the Reservation Center 5591289000 Option #1. Remember that when you make your reservation online, you have access to exclusive discounts, available according to the season.
There are two ways to cancel a reservation. On the website, go to VIEW RESERVATION type your reservation number and when the information of your reservation is shown you will be able to cancel it. By phone, call our Reservation Center at 5591289000
If you need to view or edit your reservation made on our website, just go to VIEW RESERVATION, enter your reservation number, and then you will be able to check the status of your reservation and modify it. By phone, call our Reservation Center at 5591289000
It is not possible to choose a particular model, but it is possible to choose one of the car categories we have in the Hertz Fleet. The picture we show you is only illustrative, and the car we will give you will be that one or a similar one.
No. It will always be subject to availability. To insure the car you should ideally pre-pay. You can do this through our website or by calling our Call Center.
Please raise a ticket by filling out a return form at https://www.atencionaclientesavasa.com. We will follow up on your request.
It is not necessary, but in case of not contracting any of the automobile insurance coverages we offer, it will be necessary to make a retention in your credit card that will be released once the car is delivered without inconveniences.
A retention of money is made on your credit card that will be released once the car is delivered without problems. The amount of the retention will depend on the vehicle you hire and the insurance you purchase with it.
The amount of the retention depends on the vehicle you hire and the insurance you purchase in the rental.
Payment by debit card will only be accepted if you arrive at the airport on a flight the same day you request to open the contract and only for offices located at airports, it will not be valid in any other situation. If you require payment by debit card, you must show your boarding pass and return ticket, these documents must be photocopied and attached to the contract file, they may be returned to you at the closing of the contract. At the time of making your reservation, you will be notified of the documentation to be presented at the counter.
All major credit cards such as American Express, Visa or Mastercard. In case you have a credit card that is not common, please contact our Reservation Center at 5591289000, so we can help you with any questions you may have.
Yes, it is possible to pick up the car in one city and drop it off in another, as long as there is a Hertz Mexico office in both cities. Please note that this may apply extra charges to your rental.
There is no charge if the office where you wish to return the car is within the same city. In case of a change of city, a fee of $9.00 plus tax per kilometer of distance between the city of origin of the rental and the new city of return will be charged.
The minimum rental time at Hertz Mexico is 24 hours.
We have many services and products that you can add to make your rental experience more pleasant. If you need help with the details, please call our Reservation Center 5591289000 Option #1 and our representatives will be happy to provide you with more information.
No. The credit card holder must be the holder of the rental agreement and the driver of the car requested for rental.
As long as the conditions of the delivery of the car are respected, there are no driving restrictions within the borders of the Mexican Republic.
In order to travel to the United States with a rented car, you are required to obtain prior consent and to contract a special protection cover. This cover must be contracted at the time of the opening of the Contract, according to the current public rate displayed in public view at the location of delivery of the vehicle.
The cover´s cost will depend on the vehicle´s class:
- $12.77 USD for categories: A4, A6, B, B4, B6, C, C6, D, D6, E6, F. F1, F2, F3, F4
- $14.13 USD for categories: G, G1, H, I, I4, J, L, L2, L4, L5, M, M2, M4, N, N4, Q4, Q6, T2, V, R, S, S4, T, Y, Y4
- $15.49 USD for categories G4, O4, O6, P4, Q, Q1, Q2, T4, T5, T6, T7, T8, U, V4, V5, V6
No. There is no consent, and it is prohibited to leave the Mexican Republic through the southern border.
The person that is renting the car must be over 25 years of age. In case of being between 18 and 24 years old, additional charges apply.
The reservation number of the car. Valid credit card with available balance at the moment of opening the contract. Valid and legible driver's license. Official identification. In case the license is international, it is necessary to present it with the driver's license of the country of origin.
National Electoral Institute's voting card. Valid passport.
At the time of pick-up, you can register additional drivers who will be able to drive the car without any problem. The persons registered as additional drivers must be present at the time of pick-up, present a valid driver's license and official identification. They must be over 25 years old, in case they are between 18 and 24 years old, additional charges will apply.
We have several services and products that you can add to make your rental experience more enjoyable. If you need help with the details, please call our Reservation Center 5591289000 Option #1 and our representatives will be happy to provide you with more information.
Additional charges will apply for the time in excess of the return date, according to the current public rate displayed in public view at the return location.
You should call the Customer Service Center. They will assist you immediately.
When an item is found, it is taken to the manager's office. Please log in to our portal https://www.atencionaclientesavasa.com, fill out the forgotten item form, and you will be assigned a folio on which we will follow up on your clarification.
Please call our Reservation Center 5591289000 Option #1 and our representatives will be happy to help you.
Our reservations have a tolerance of 59 minutes from the date and time indicated for the pick-up of the car, after that period, it's is subjected to availability. If you think you will arrive later, please call our Reservation Center 5591289000.
Our units can circulate without restrictions throughout the country. If you need to enter from the interior to the CDMX, let us know to make sure you have the verification or tourist pass.
You can prepay directly on our website or call our Reservation Center 5591289000 Option #1 and our representatives will be happy to help you.
3 weeks from receipt of ticket
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If your question has not been solved, we invite you to contact us and our team will gladly solve any request you have with your car rental at Hertz México.
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